Here is a little background story about myself to help you better understand how this company came to be and the principles we proudly serve to our lifelong customers.
Identifying the Pest Problem
While working as an office manager for a pest control company, I was alarmed and terrified to hear the stories and struggles of the people who picked up the phone to call a professional for help. I was able to give advice over the phone and help the customer resolve their issues, but I soon realized this wasn’t enough.
The problem was that no matter how hard I tried or how eager I was to help the customer, I was an office manager who could not direct or monitor the flow of service beyond the phone conversation. I discovered that finding good hearted and motivated people to work with was harder than the treatment itself.
The pest weren’t the problem, the people who administered the treatment were. The biology and behavior of an insect can be studied, but the lack of effort and motives of other people was an issue. Ultimately, what makes or breaks the success of the treatment is the thoroughness, attention to detail and care of the individual performing the job.
After dealing with years of disappointment on the behalf of the customers and myself, I gathered up the courage to take matters into my own hands. I made the decision to become a licensed pest control professional and signed up for the Illinois Department of Public Health official test. I studied hard and passed the test.
My license gave me the ability to not only provide information to customers but to actually be in the field and be able to provide help using my own hands. To me, this seemed to be the only way I knew that customers were receiving the proper treatment and overall professional experience. I wanted nothing more but exceptional customer satisfaction.
As of today, I have a team of motivated individuals who work together as a family to bring customers the results they expect from a professional. Starting with a thorough inspection to customer education and explanation of findings in order to determine the most cost and time effective method of treatment we believe in delivering the full package.
My team and I also provide customers with follow up services to ensure effectiveness and maintenance checks for preventative measures. We strive to be very thorough to guarantee a job well done.
Hire the Best
The steps for pest treatment are not predetermined and cannot be found written in a handbook for technician new to the industry. Pest Experts constantly aims to gain new information in every subject of the field and goes back to the basics of effective pest control: The biology and behavior of pests.
We understand that there are no identical circumstances and every situation should be treated as a challenge waiting to be solved. My team and I like to think of ourselves as artists in the field of science. We use the knowledge and experience to create a unique approach to your problem.
Our promise to our customer is that we will serve as their first and only line of defense against pests. We will provide comfortable and healthy service that they deserve.
Phone: (847) 754-4531